If you are not completely satisfied with your Gus + Steel purchase, we accept returns within 30 days of purchase. All returns will incur a 5% processing fee and AfterPay users will incur a 10% processing fee if we are crediting to original payment method. Returns for store credit will not incur any processing fee.
All items eligible for a return must be:
- with original tags and packaging intact
- free of odors, stains, animal hair or any other damage
- purchased at full retail value
Items NOT eligible for a return include:
- sale items
- clearance items
- end of season sales
- black Friday, black Friday week, cyber Monday, our annual Thankful sale, etc.
- swim items (one piece swimsuits, swim bottoms and swim boardies)
- any item where more than 10% discount was used
Return shipping costs are the responsibility of the sender. If a return shipping label is generated from Gus + Steel the flat rate amount of $5.99 for packages under one pound and $9.99 for packages over one pound will be deducted from your refund whether it is store credit or original payment method. Gus + Steel is not responsible for items lost in transit. Shipping fees are non-refundable.
If you received the incorrect item in your shipment or your item arrived defective, please contact customer service and provide your order number and images.